|Customer Care - Overview
At Essel Mining & Industries Limited (EMIL), the focus of our work is the customer. Our endeavour is to understand our customers' business processes and products, so that we can serve their needs in the best manner possible.
It is this customer focus that has made EMIL one of the leading suppliers of quality iron ore (in the form of calibrated lump ore or CLO of 5-18mm and 10-30mm), catering to the pig iron and sponge iron industries. The generated iron ore fines (0-10mm), which too are of a high quality, cater to pelletisation and sintering plants in the agglomerate producing sector.
Our mines in Odisha are ideally located to serve major domestic Indian markets in the ferrous metallurgy sector. We deliver to clients in the states of Odisha, Chattisgarh, West Bengal, Jharkhand and parts of Maharashtra, Uttar Pradesh and Madhya Pradesh in India.
Our marketing offices are located in Kolkata and Barbil in India, and Shanghai in China. The Kolkata office focuses on our international clients, while the Barbil office serves the domestic market. Our Shanghai office helps us understand our customers and end-users in China, while keeping pace with emerging market trends in the region.
These three marketing teams are well supported by teams in inland logistics, ocean logistics and freight management and port management. They work seamlessly to ensure that clients receive impeccable service consistently.
The Ferro Chem Division produces Ferro Molybdenum, Ferro Vanadium and Ferro Titanium. Noble Ferro Alloys are used in the manufacture of alloy steels, high-speed steels and other special grade steels, infusing the anti-abrasive and anti-corrosive properties to steel.